Billing Policy

October 15, 2026

At ShineCo Cleaning, we aim to make billing clear and straightforward. This policy explains our service rates, payment methods, deposits, invoices, and handling of overdue accounts.

Service Rates

The price of your cleaning service will be provided in your quote or service agreement.
Depending on the service, pricing may be based on a flat rate or an hourly rate.
Flat-rate cleaning: Flat-rate pricing is based on the expected time and effort required to complete the agreed cleaning checklist for the property's stated size and condition. If the property is significantly larger or dirtier than described, or the work requires substantially more time than anticipated, we may need to propose a change to the price or scope of work.
If more than an additional 30 minutes is required, ShineCo Cleaning will discuss the proposed adjustment with the client and obtain authorization before proceeding with an adjusted price.
Hourly cleaning: Hourly services are billed in 15-minute increments at the rate specified in the quote. The final charge depends on the time worked and the agreed service requirements.
Additional tasks not included in the original booking may result in additional charges or require a separate appointment.

Deposits and Specialty Services

A deposit may be required for certain specialty services. Where applicable, the deposit amount and payment requirements will be communicated before the service is confirmed.
Deposits will be applied to the final amount owing, including applicable taxes, as set out in the quote or service agreement.

Invoices and Payment Due Dates

ShineCo Cleaning issues invoices electronically by email. Printed invoices may be available by arrangement, and receipts are provided by email.
Payment is due according to the due date stated on your invoice or service agreement.
Our service agreement specifies that outstanding invoices may be subject to further action if payment is not received within 15 days after the invoice's due date. Clients are encouraged to contact our office promptly if they have questions about an invoice or believe a billing error has occurred.

Accepted Payment Methods

ShineCo Cleaning may accept the following payment methods:• E-transfer• Credit card• PayPal• Cash• Cheque• Barter Pay
Cash and cheque payments are required at the time of service under our service agreement. Other payment arrangements should be confirmed with our office.
ShineCo Cleaning does not personally retain clients' credit card information in its own system. Payment processing may be handled by the relevant third-party payment provider.

Discounts, Coupons, Gift Certificates, and Barter Credit

Eligible discounts, coupons, gift certificates, and barter credits are applied to the net payment after taxes, in accordance with the applicable offer or agreement.
Any restrictions or expiry conditions applicable to a particular offer will be communicated with that offer.

Overdue Accounts

If an invoice remains unpaid more than 15 days after its due date, ShineCo Cleaning may suspend future services until the outstanding balance is paid.
The service agreement also provides for a potential 2% interest fee on invoices unpaid within three months of the service date. The basis and frequency of this fee should be confirmed in the applicable quote or agreement and will be applied only as permitted by law.
Outstanding invoices remaining unpaid six months after the service date may be referred to a collection agency, subject to applicable law and any required notices.
Clients remain responsible for charges properly owed for services performed, subject to their rights under applicable law.

Billing Questions and Disputes

If you have a question about a charge, believe an invoice contains an error, or need clarification about a payment, please contact ShineCo Cleaning as soon as possible.
Please include the invoice number, service date, and a description of your concern so we can review it efficiently.
We will review billing concerns in good faith. Any undisputed amounts remain payable according to the applicable agreement and law.

Contact Us

For billing questions, please contact:
ShineCo CleaningPhone: 519-496-7501 Email: moc.gninaelcocenihs%40ofni Website: https://shinecocleaning.com
We appreciate your business and thank you for paying invoices according to the agreed terms.