Cancellation Policy

October 15, 2026

ShineCo Cleaning schedules appointments in advance to ensure our team can provide reliable service and to protect the scheduled working hours of our employees. We understand that plans can change, and we ask clients to provide as much notice as possible when a cancellation or rescheduling is needed.

Notice for Cancellations and Rescheduling

Please contact ShineCo Cleaning at least 48 hours before your scheduled appointment if you need to cancel or reschedule.
Providing advance notice allows us to adjust our schedule and offer the appointment time to another client.
Cancellations made with less than 24 hours' notice are subject to a cancellation fee equal to 50% of the expected invoice cost.
Our service agreement does not specify a separate fee for cancellations made between 24 and 48 hours before an appointment. Please contact our office to confirm any applicable charge before changing a booking within that period.

How to Cancel or Reschedule

All cancellations, rescheduling requests, and changes to service arrangements must be made through ShineCo Cleaning management or our office by telephone, text, or email.
Please do not rely on a message given directly to your cleaning team, as staff members are not authorized to manage scheduling changes.
Rescheduling is welcome where possible but is subject to availability. Please contact us as early as possible to discuss an alternative appointment.
Phone: 519-496-7501Email: moc.gninaelcocenihs%40ofni

Missed Appointments and Access Issues

Clients are responsible for ensuring ShineCo Cleaning has clear permission and instructions to enter the property on the scheduled date.
If our team cannot access the property, is turned away, or is unable to begin the service because the agreed entry arrangements have not been made, the appointment may be treated as a cancelled service and applicable cancellation charges may apply.
To avoid access issues, please ensure that keys, lockbox instructions, entry codes, security-system information, or arrangements with a property manager are provided and up to date before the appointment.

Unsafe Conditions and Service Cancellations

ShineCo Cleaning may stop, postpone, or cancel a service if conditions at the property pose a risk to our staff or others.
Examples include:
• Hazardous substances or bodily fluids requiring specialized remediation.
• Significant mold or mildew concerns.
• Pest infestations, including bedbugs, fleas, or cockroaches.
• Unsafe access due to ice, snow, flooding, or other hazards.
• Lack of required utilities or adequate ventilation.
• Threats, violence, harassment, or other unsafe conduct.
Clients should disclose known hazards before the appointment. If an undisclosed hazard prevents the service from proceeding, a late cancellation fee may apply in accordance with the service agreement and applicable law.
ShineCo Cleaning is not equipped or insured for every type of hazardous or restorative cleaning task. Where appropriate, the property may need to be assessed or made safe by a qualified specialist before cleaning can resume.

Exceptions for Emergencies and Severe Weather

ShineCo Cleaning recognizes that emergencies can occur.
The service agreement identifies the following potential exceptions to the standard cancellation policy:
• Sudden illness requiring medical intervention.
• Natural disasters.
• Inclement weather.
• School closures or recommendations from local authorities, police, or fire services that only essential travel should occur.
When these circumstances arise, contact our office as soon as it is safe and practical to do so. We will discuss the situation and work with you to determine whether rescheduling is appropriate.
Minor viral illnesses are not automatically exempt from the cancellation policy under the service agreement. Please contact our office to discuss your circumstances.

Recurring Cleaning Services

Recurring cleaning appointments are scheduled in advance and may be offered at a discounted rate compared with one-time cleaning services.
If you discontinue a recurring service after only one cleaning, ShineCo Cleaning's one-time cleaning rate may apply, as stated in your original quote or service agreement.
For extended holidays, seasonal breaks, or temporary business closures, clients may request a service pause for a predetermined period. Approval and scheduling are subject to availability and confirmation by ShineCo Cleaning.
ShineCo Cleaning may discontinue recurring service in the event of multiple consecutive cancellations.

Statutory Holidays

ShineCo Cleaning closes on the holidays identified in its service agreement. If your regular appointment falls on a scheduled holiday closure, our office will contact you in advance to arrange an alternative date.
Please contact our office if you have questions about an upcoming holiday appointment.

Ending an Ongoing Service Arrangement

Either the client or ShineCo Cleaning may end an ongoing service arrangement by providing written notice.
Any outstanding payment for services already performed remains payable in accordance with the applicable agreement and law.

Questions About This Policy

If you need to cancel, reschedule, or clarify whether a fee applies, please contact us as soon as possible.
ShineCo CleaningPhone: 519-496-7501 Email: moc.gninaelcocenihs%40ofni Website: https://shinecocleaning.com
Thank you for giving us as much notice as possible. It helps us maintain a dependable schedule for our clients and our cleaning team.